Riverside Public Utilities
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Residents

Manage your home utility account.

Contact Us

Our customer service call center can answer all of your water/electric billing and account questions. Check our FAQ's or contact us by e-mail, by-phone, or in-person.



1. Check our FAQ's

See FAQ's (Frequently Asked Questions) first, for fast answers to common questions.


2. E-mail Us

Send us an e-mail and and get a response within 2-5 days.


3. Call Us

Do you have a question our website can't answer? Give us a call.

Non-emergency
311 (or 826-5311)

  • Non-emergencies
  • Power Line Clearance
  • Street Light Outage/Repair
  • All Other City Services

Immediate Customer Service
(951) 782-0330

  • Power/Water Emergencies
  • Start/Stop/Transfer Service
  • Billing Issues/Inquiries
  • Assistance Programs/Rebates


4. Visit Our Offices

You're welcome to visit our customer service centers at Orange Plaza or on Madison Street for in-person assistance. We're happy to help with all your water & electric needs.

Orange Plaza
3901 Orange Street
Riverside, CA 92501
View/Print Map

Walk-In Hours
Monday - Friday 9am to 5pm
Saturday - 9am to 12:30pm
Sunday - CLOSED
Customer Resource Center
3025 Madison Street
Riverside, CA 92504
View/Print Map

Walk-In Hours
Monday - Friday 9am to 5pm
Saturday - CLOSED
Sunday - CLOSED

 


 

Additional RPU Numbers

Find additional phone numbers for assistance with more specific needs.


Water Engineering
(951) 826-5285

Electric Engineering
(951) 826-6386


Advertising/Media Relations
(951) 826-5485

Low Income Assistance
(951) 955-6478


Additional Numbers

See a comprehensive list of numbers that can help point you in the right direction.