Riverside Public Utilities
COVID-19/Coronavirus Update
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RPU Customer Service Lobby Hours (Effective June 21, 2021)

Downtown Customer Service Center & Casa Blanca Customer Resource Center
Monday through Friday: 9:00 a.m. – 5:00 p.m. (EXCEPT HOLIDAYS)
Saturday & Sunday: Closed

Bills may also be paid: online, by phone automated system (951) 782-0330, by 311 mobile application, by mail, or by RPU’s Downtown Customer Service Center or Casa Blanca Customer Resource Center payment drop boxes (No Cash please).

RPU Customer Service & 311 Call Center Phone Hours:
RPU Customer Service team can answer all of your water/electric billing and account questions. 311 Call Center can help answer all of your non-emergency city services questions or requests that may also be submitted on the 311 mobile application.

RPU Customer Service (951) 782-0330
311 Call Center (951) 826-5311
Monday through Friday: 7:00 a.m. – 6:00 p.m. (EXCEPT HOLIDAYS)
Saturday: 8:00 a.m. – 1:00 p.m. (EXCEPT HOLIDAYS)
Sunday: Closed

RPU Assistance Program:

For assistance with customer benefit programs, visit the Casa Blanca Customer Resource Center to speak with a representative in person or call (951) 782-0330. For more information visit RiversidePublicUtilities.com/Assistance.

No utility shut-offs will be undertaken through the duration of the emergency.

For more information related to COVID-19, please visit COVID-19 information page




1. Check our FAQ's

See FAQ's (Frequently Asked Questions) first, for fast answers to common questions.


2. E-mail Us

Send an e-mail to callcenter@riversideca.gov and get a response within 2-5 days.


3. Call Us

Do you have a question our website can't answer? Give us a call.

Non-emergency
311 (or 826-5311)

  • Power Line Clearance
  • Street Light Outage/Repair
  • Assistance Programs/Rebates
  • All Other City Services

Immediate Customer Service
(951) 782-0330

  • Power/Water Emergencies
  • Start/Stop/Transfer Service
  • Billing Issues/Inquiries
  • Fire Hydrant Applications


4. Our Offices

Customer Service Center, Downtown
3901 Orange Street
Riverside, CA 92501
View/Print Map
Customer Resource Center, Casa Blanca
3025 Madison Street
Riverside, CA 92504
View/Print Map

 


 

Additional RPU Numbers

Find additional phone numbers for assistance with more specific needs.


Water Engineering
(951) 826-5285

Electric Engineering
(951) 782-0330


Advertising/Media Relations
(951) 826-5485

Low Income Assistance
(951) 955-4900< /p>


Additional Numbers

See a comprehensive list of numbers that can help point you in the right direction.