Contact Us

Our customer service call center can answer all of your water/electric billing and account questions. Check our FAQ's or contact us by e-mail, by-phone, or in-person.

Contact Us By Phone
Our customer service call center can answer all of your water/electric billing and account questions during the following hours:

Call Center Hours
Monday through Friday – 7:00 am – 6:00 pm
Saturday 8:00 am – 1:00 pm

You can also check our FAQ’s, contact us by e-mail or visit us at one of our customer service centers (see below).

1. Check our FAQ's

See FAQ's (Frequently Asked Questions) first, for fast answers to common questions.

2. E-mail Us

Send an e-mail to callcenter@riversideca.gov and get a response within 2-5 days.

3. Call Us

Do you have a question our website can't answer? Give us a call.

Non-emergency
311 (or 826-5311)

Power Line Clearance
Street Light Outage/Repair
Assistance Programs/Rebates
All Other City Services

Immediate Customer Service
(951) 782-0330

Power/Water Emergencies
Start/Stop/Transfer Service
Billing Issues/Inquiries
Fire Hydrant Applications

24 Hour Water/Power Emergencies (951) 782-0330

4. Visit Our Offices

You're welcome to visit our customer service centers at Orange Square or on Madison Street for in-person assistance. We're happy to help with all your water & electric needs.

Customer Resource Center, Downtown
3901 Orange Street
Riverside, CA 92501
View/Print Map

Walk-In Hours
Monday - Friday 9am to 5pm
Saturday - 9am to 12:30pm
Sunday - CLOSED

Customer Resource Center, Casa Blanca
3025 Madison Street
Riverside, CA 92504
View/Print Map

Walk-In Hours
Monday - Friday 9am to 5pm
Saturday - CLOSED
Sunday - CLOSED

Additional RPU Numbers

Find additional phone numbers for assistance with more specific needs.

Water Engineering
(951) 826-5285

Electric Engineering
(951) 782-0330

Advertising/Media Relations
(951) 826-5485

Low Income Assistance
(951) 955-4900

Additional Numbers

See a comprehensive list of numbers that can help point you in the right direction.

Customer Services - 782-0330
Residential / Business

Turn On/Off or Transfer Electric and/or Water Services
Billing and Payment Issues/Inquiries
Budget Billing / Level Pay Plan
Utilicare Program (special rates for customers using medical support equipment)
Online Bill Pay Issues/Questions
Third Party Notification

Other Utility Services

SHARE (Low-Income Assistance) - 955-4900
HEAP (Low-Income Assistance) - 955-4900
Sewer Information (Public Works) - 826-5341
Sewer Problem (Public Works) - 351-6140
Trash Service (Public Works) - 782-0330
Water Quality Information - 351-6370

Customer Relations / Marketing - 826-5485

Advertising/Media Relations
Business Account Management
Energy/Water Rebate Programs Questions
Energy Service Agreements
School Education Programs
Speaker's Bureau

Water Utility

24-Hour Water Emergency - 782-0330
Water Service Start/Stop Requests - 782-0330
Water Engineering - 826-5285
Water Field - Construction & Maintenance - 351-6350
Meter Installation - New Construction - 826-5285
Water Quality Information - 351-6331

Electric Utility

24-Hour Electrical Emergency - 782-0330
Electric Service Start/Stop Requests - 782-0330
Power Line Clearance - 311 - (or 826-5311)
Street Light Outage/Repair - 311 - (or 826-5311)
TDD-TTY Speech & Hearing Impaired - 826-5439
Electrical Engineering - 826-5489
Energy Theft - 826-5657
Electrical Field - Construction & Maintenance - 351-6351
Meter Installation - New Construction - 826-5489

About RPU