About RPU
Customer-owned since 1895.
Customer-owned since 1895.
ATTENTION: Out of an abundance of caution, caused by COVID-19, the public counters at RPU Downtown Customer Service Center and Casa Blanca Customer Resource Center will be CLOSED to the public effective December 2, 2020, until further notice.
Bills may also be paid: online, by phone (951) 782-0330, by 311 mobile application, by mail, or by RPU’s Downtown Customer Service Center or Casa Blanca Customer Resource Center payment drop boxes.
311 & RPU Customer Service Call Center Hours:
RPU Customer Call Center (951) 782-0330
311 Call Center (951) 826-5311
Monday through Friday: 7:00 a.m. – 6:00 p.m.
Saturday: 8:00 a.m. – 1:00 p.m.
Sunday: CLOSED
(EXCEPT HOLIDAYS)
For information regarding RPU Assistance Programs, visit RiversidePublicUtilities.com/Assistance or contact RPU Customer Service at (951) 782-0330.
No utility shut-offs will be undertaken through the duration of the emergency.
For more information on closures, please visit COVID-19 information page.
Contact Us By Phone
Our customer service call center can answer all of your water/electric billing and account questions during the following hours:
311 & RPU Customer Service Call Center Hours:
Monday through Friday: 7:00 a.m. – 6:00 p.m.
Saturday: 8:00 a.m. – 1:00 p.m.
Sunday: CLOSED
See FAQ's (Frequently Asked Questions) first, for fast answers to common questions.
Send an e-mail to callcenter@riversideca.gov and get a response within 2-5 days.
Do you have a question our website can't answer? Give us a call.
Non-emergency
311 (or 826-5311)
Immediate Customer Service
(951) 782-0330
Find additional phone numbers for assistance with more specific needs.
Water Engineering
(951) 826-5285
Electric Engineering
(951) 782-0330
Advertising/Media Relations
(951) 826-5485
Low Income Assistance
(951) 955-4900<
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See a comprehensive list of numbers that can help point you in the right direction.
