Riverside Public Utilities
Covid-19/Coronavirus Update
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About RPU

Customer-owned since 1895.

Contact Us

ATTENTION: Out of an abundance of caution, caused by COVID-19, the public counters at RPU Downtown Customer Service Center and Casa Blanca Customer Resource Center will be CLOSED to the public effective December 2, 2020, until further notice.

Bills may also be paid: online, by phone (951) 782-0330, by 311 mobile application, by mail, or by RPU’s Downtown Customer Service Center or Casa Blanca Customer Resource Center payment drop boxes.

311  & RPU Customer Service Call Center Hours:
RPU Customer Call Center (951) 782-0330
311 Call Center (951) 826-5311
Monday through Friday: 7:00 a.m. – 6:00 p.m.
Saturday: 8:00 a.m. – 1:00 p.m.
Sunday: CLOSED
(EXCEPT HOLIDAYS)

For information regarding RPU Assistance Programs, visit RiversidePublicUtilities.com/Assistance or contact RPU Customer Service at (951) 782-0330.

No utility shut-offs will be undertaken through the duration of the emergency.

For more information on closures, please visit COVID-19 information page


Contact Us By Phone
Our customer service call center can answer all of your water/electric billing and account questions during the following hours:

311 & RPU Customer Service Call Center Hours:
Monday through Friday: 7:00 a.m. – 6:00 p.m.
Saturday: 8:00 a.m. – 1:00 p.m.
Sunday: CLOSED



1. Check our FAQ's

See FAQ's (Frequently Asked Questions) first, for fast answers to common questions.


2. E-mail Us

Send an e-mail to callcenter@riversideca.gov and get a response within 2-5 days.


3. Call Us

Do you have a question our website can't answer? Give us a call.

Non-emergency
311 (or 826-5311)

  • Power Line Clearance
  • Street Light Outage/Repair
  • Assistance Programs/Rebates
  • All Other City Services

Immediate Customer Service
(951) 782-0330

  • Power/Water Emergencies
  • Start/Stop/Transfer Service
  • Billing Issues/Inquiries
  • Fire Hydrant Applications


4. Our Offices

Customer Service Center, Downtown
3901 Orange Street
Riverside, CA 92501
View/Print Map
Customer Resource Center, Casa Blanca
3025 Madison Street
Riverside, CA 92504
View/Print Map

 


 

Additional RPU Numbers

Find additional phone numbers for assistance with more specific needs.


Water Engineering
(951) 826-5285

Electric Engineering
(951) 782-0330


Advertising/Media Relations
(951) 826-5485

Low Income Assistance
(951) 955-4900< /p>


Additional Numbers

See a comprehensive list of numbers that can help point you in the right direction.