About RPU
Customer-owned since 1895.
Customer-owned since 1895.
RPU Customer Service Lobby Hours (Effective April 15, 2021)
Downtown Customer Service Center & Casa Blanca Customer Resource Center
Monday through Friday: 9:00 a.m. – 5:00 p.m. (EXCEPT HOLIDAYS)
Saturday & Sunday: Closed
*Masks will be required and temperature checks will be performed.
Bills may also be paid: online, by phone automated system (951) 782-0330, by 311 mobile application, by mail, or by RPU’s Downtown Customer Service Center or Casa Blanca Customer Resource Center payment drop boxes (No Cash please).
RPU Customer Service & 311 Call Center Phone Hours:
RPU Customer Service team can answer all of your water/electric billing and account questions. 311 Call Center can help answer all of your non-emergency city services questions or requests that may also be submitted on the 311 mobile application.
RPU Customer Service (951) 782-0330
311 Call Center (951) 826-5311
Monday through Friday: 7:00 a.m. – 6:00 p.m. (EXCEPT HOLIDAYS)
Saturday: 8:00 a.m. – 1:00 p.m. (EXCEPT HOLIDAYS)
Sunday: Closed
Appointments Available for RPU Assistance Programs:
Customers can call RPU Customer Service to schedule an appointment. For more information visit RiversidePublicUtilities.com/Assistance.
No utility shut-offs will be undertaken through the duration of the emergency.
For more information related to COVID-19, please visit COVID-19 information page.
See FAQ's (Frequently Asked Questions) first, for fast answers to common questions.
Send an e-mail to callcenter@riversideca.gov and get a response within 2-5 days.
Do you have a question our website can't answer? Give us a call.
Non-emergency
311 (or 826-5311)
Immediate Customer Service
(951) 782-0330
Find additional phone numbers for assistance with more specific needs.
Water Engineering
(951) 826-5285
Electric Engineering
(951) 782-0330
Advertising/Media Relations
(951) 826-5485
Low Income Assistance
(951) 955-4900<
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See a comprehensive list of numbers that can help point you in the right direction.
