About RPU
Customer-owned since 1895.
Customer-owned since 1895.
In an abundance of caution, non-essential facilities will be closed to the public including RPU Payment & Customer Resource Centers.
Bills may be paid online by phone (951) 782-0330), by mail or by the 311 mobile application.
311 and Call Center Extended Hours:
Closed: Sunday, May 10, 2020
Monday through Friday: 7:00 a.m. – 6:00 p.m.
Saturday: 8:00 a.m. – 3:00 p.m.
Sunday: 8:00 a.m. - 3:00 p.m.
RPU’s Downtown Customer Payment Center or Casa Blanca Customer Resource Center has a drop box available for payments.
No utility shut-offs will be undertaken through the duration of the emergency.
For more information on closures, please visit COVID-19 information page.
Contact Us By Phone
Our customer service call center can answer all of your water/electric billing and account questions during the following hours:
311 and Call Center Extended Hours:
Monday through Friday: 7:00 am – 6:00 pm
Saturday: 8:00 am – 3:00 pm
Sunday: 8:00am - 3:00pm
See FAQ's (Frequently Asked Questions) first, for fast answers to common questions.
Send an e-mail to callcenter@riversideca.gov and get a response within 2-5 days.
Do you have a question our website can't answer? Give us a call.
Non-emergency
311 (or 826-5311)
Immediate Customer Service
(951) 782-0330
In an abundance of caution, non-essential facilities will be closed to the public including RPU Payment & Customer Resource Centers.
Bills may be paid online by phone (951) 782-0330), by mail or by the 311 mobile application.
311 and Call Center Extended Hours:
Closed: Sunday, May 10, 2020
Monday through Friday: 7:00 a.m. – 6:00 p.m.
Saturday: 8:00 a.m. – 3:00 p.m.
Sunday: 8:00 a.m. - 3:00 p.m.
RPU’s Downtown Customer Payment Center or Casa Blanca Customer Resource Center has a drop box available for payments.
No utility shut-offs will be undertaken through the duration of the emergency.
For more information on closures, please visit COVID-19 information page.
Find additional phone numbers for assistance with more specific needs.
Water Engineering
(951) 826-5285
Electric Engineering
(951) 782-0330
Advertising/Media Relations
(951) 826-5485
Low Income Assistance
(951) 955-4900<
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See a comprehensive list of numbers that can help point you in the right direction.
