Riverside Public Utilities
Covid-19/Coronavirus Update
  Pay Your Bill |   Outages |   Help? |

About RPU

Customer-owned since 1895.

Contact Us

In an abundance of caution, non-essential facilities will be closed to the public including RPU Payment & Customer Resource Centers.

Bills may be paid online by phone (951) 782-0330), by mail or by the 311 mobile application.

311 and Call Center Extended Hours:
Closed: Sunday, May 10, 2020
Monday through Friday: 7:00 a.m. – 6:00 p.m.
Saturday: 8:00 a.m. – 3:00 p.m.
Sunday: 8:00 a.m. - 3:00 p.m.

RPU’s Downtown Customer Payment Center or Casa Blanca Customer Resource Center has a drop box available for payments.

No utility shut-offs will be undertaken through the duration of the emergency.

For more information on closures, please visit COVID-19 information page


Contact Us By Phone
Our customer service call center can answer all of your water/electric billing and account questions during the following hours:

311 and Call Center Extended Hours:
Monday through Friday: 7:00 am – 6:00 pm
Saturday: 8:00 am – 3:00 pm
Sunday: 8:00am - 3:00pm



1. Check our FAQ's

See FAQ's (Frequently Asked Questions) first, for fast answers to common questions.


2. E-mail Us

Send an e-mail to callcenter@riversideca.gov and get a response within 2-5 days.


3. Call Us

Do you have a question our website can't answer? Give us a call.

Non-emergency
311 (or 826-5311)

  • Power Line Clearance
  • Street Light Outage/Repair
  • Assistance Programs/Rebates
  • All Other City Services

Immediate Customer Service
(951) 782-0330

  • Power/Water Emergencies
  • Start/Stop/Transfer Service
  • Billing Issues/Inquiries
  • Fire Hydrant Applications


4. Visit Our Offices

In an abundance of caution, non-essential facilities will be closed to the public including RPU Payment & Customer Resource Centers.

Bills may be paid online by phone (951) 782-0330), by mail or by the 311 mobile application.

311 and Call Center Extended Hours:
Closed: Sunday, May 10, 2020
Monday through Friday: 7:00 a.m. – 6:00 p.m.
Saturday: 8:00 a.m. – 3:00 p.m.
Sunday: 8:00 a.m. - 3:00 p.m.

RPU’s Downtown Customer Payment Center or Casa Blanca Customer Resource Center has a drop box available for payments.

No utility shut-offs will be undertaken through the duration of the emergency.

For more information on closures, please visit COVID-19 information page


Customer Resource Center, Downtown
3901 Orange Street
Riverside, CA 92501
View/Print Map

Walk-In Hours
Monday - CLOSED
Saturday - CLOSED
Sunday - CLOSED
Customer Resource Center, Casa Blanca
3025 Madison Street
Riverside, CA 92504
View/Print Map

Walk-In Hours
Monday - CLOSED
Saturday - CLOSED
Sunday - CLOSED

 


 

Additional RPU Numbers

Find additional phone numbers for assistance with more specific needs.


Water Engineering
(951) 826-5285

Electric Engineering
(951) 782-0330


Advertising/Media Relations
(951) 826-5485

Low Income Assistance
(951) 955-4900< /p>


Additional Numbers

See a comprehensive list of numbers that can help point you in the right direction.