Riverside Public Utilities
Covid-19/Coronavirus Update
  Pay Your Bill |   Subscribe |   Outages |   Help? |

About RPU

Customer-owned since 1895.

  1. Home
  2. About RPU
  3. Contact Us
About RPU General Info Board of Public Utilities Reports & Finances Sustainability Utility 2.0 Newsroom Rate Plan Public Ownership Power Resources Partnerships Community Services Education Programs Power Partners Public Safety Power Shutoff Program Urban Water Management Service Area Maps Contact Us

Contact Us

RPU’s Customer Service payment centers listed below are open to limited occupancy during the given hours until further notice.

Downtown Customer Service Center 
Casa Blanca Customer Resource Center
Monday through Friday: 10:00 a.m. – 2:00 p.m.
Saturday & Sunday: CLOSED
(EXCEPT HOLIDAYS)

Bills may also be paid: online, by phone (951) 782-0330, by mail, by RPU’s Downtown Customer Service Center or Casa Blanca Customer Resource Center payment drop boxes.

311  & RPU Customer Service Call Center Hours:
RPU Customer Call Center (951) 782-0330
311 Call Center (951) 826-5311
Monday through Friday: 7:00 a.m. – 6:00 p.m.
Saturday: 8:00 a.m. – 1:00 p.m.
Sunday: CLOSED
(EXCEPT HOLIDAYS)

RPU is now accepting appointments for customers who are interested in RPU Assistance Programs. Customers can call Customer Service at (951) 782-0330 to schedule an appointment.

More information can be found online at RiversidePublicUtilities.com/Assistance.

No utility shut-offs will be undertaken through the duration of the emergency.

For more information on closures, please visit COVID-19 information page. 


Contact Us By Phone
Our customer service call center can answer all of your water/electric billing and account questions during the following hours:

311 & RPU Customer Service Call Center Hours:
Monday through Friday: 7:00 a.m. – 6:00 p.m.
Saturday: 8:00 a.m. – 1:00 p.m.
Sunday: CLOSED


1. Check our FAQ's

See FAQ's (Frequently Asked Questions) first, for fast answers to common questions.


2. E-mail Us

Send an e-mail to callcenter@riversideca.gov and get a response within 2-5 days.


3. Call Us

Do you have a question our website can't answer? Give us a call.

Non-emergency
311 (or 826-5311)

  • Power Line Clearance
  • Street Light Outage/Repair
  • Assistance Programs/Rebates
  • All Other City Services

Immediate Customer Service
(951) 782-0330

  • Power/Water Emergencies
  • Start/Stop/Transfer Service
  • Billing Issues/Inquiries
  • Fire Hydrant Applications


4. Our Offices

Customer Service Center, Downtown
3901 Orange Street
Riverside, CA 92501
View/Print Map
Customer Resource Center, Casa Blanca
3025 Madison Street
Riverside, CA 92504
View/Print Map

 

 

Additional RPU Numbers

Find additional phone numbers for assistance with more specific needs.


Water Engineering
(951) 826-5285

Electric Engineering
(951) 782-0330


Advertising/Media Relations
(951) 826-5485

Low Income Assistance
(951) 955-4900< /p>


Additional Numbers

See a comprehensive list of numbers that can help point you in the right direction.