Riverside Public Utilities
COVID-19/Coronavirus Update
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RPU Customer Service Lobby Hours (Effective June 21, 2021)

Downtown Customer Service Center & Casa Blanca Customer Resource Center
Monday through Friday: 9:00 a.m. – 5:00 p.m. (EXCEPT HOLIDAYS)
Saturday & Sunday: Closed

View the 2021 Holiday Hours

Bills may also be paid: online, by phone automated system (951) 782-0330, by 311 mobile application, by mail, or by RPU’s Downtown Customer Service Center or Casa Blanca Customer Resource Center payment drop boxes (No Cash please).

RPU Customer Service & 311 Call Center Phone Hours:
RPU Customer Service team can answer all of your water/electric billing and account questions. 311 Call Center can help answer all of your non-emergency city services questions or requests that may also be submitted on the 311 mobile application.

RPU Customer Service (951) 782-0330
311 Call Center (951) 826-5311
Monday through Friday: 7:00 a.m. – 6:00 p.m. (EXCEPT HOLIDAYS)
Saturday: 8:00 a.m. – 1:00 p.m. (EXCEPT HOLIDAYS)
Sunday: Closed

View the 2021 Holiday Hours

RPU Assistance Program:

For assistance with customer benefit programs, visit the Casa Blanca Customer Resource Center to speak with a representative in person or call (951) 782-0330. For more information visit RiversidePublicUtilities.com/Assistance.

No utility shut-offs will be undertaken through the duration of the emergency.

For more information related to COVID-19, please visit COVID-19 information page

Riverside Public Utilities is an award-winning consumer-owned water and electric utility that has been providing efficient, reliable services throughout the City of Riverside since 1895.

We are committed to providing the highest quality water and electric services at the lowest possible rates to benefit the community.

Call (951) 782-0330 for 24-hour power/water emergencies.


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Latest News

Rebeccah Goldware Named to Board of Public Utilities

Released 11/08/2021

Rebeccah Goldware, the Vice Chancellor for Institutional Advancement and Economic Development at the Riverside Community College District, has been selected as a member of the Board of Public Utilities.

Read More

State Programs To Aid Utility Customers

Released 11/01/2021

New state programs dedicating nearly $2 billion in funding will offer financial assistance for California water, wastewater and/or electric customers for past-due debts incurred from March 4, 2020 to June 15, 2021.

Read More







Visit the newsroom for the latest, most up-to-date RPU news.

Riverside City

Upcoming Changes to Both Water and Electric Rates

Utility 2.0

Utility 2.0

The utility industry is undergoing its biggest changes yet.





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