Clear the Air, Riverside!
Released 09/23/2021
The City of Riverside is committed to taking actions to help our city become clean, green, and more sustainable, and your widespread support and actions help make a difference.
RPU Customer Service Lobby Hours (Effective June 21, 2021)
Downtown Customer Service Center & Casa Blanca Customer Resource Center
Monday through Friday: 9:00 a.m. – 5:00 p.m. (EXCEPT HOLIDAYS)
Saturday & Sunday: Closed
Bills may also be paid: online, by phone automated system (951) 782-0330, by 311 mobile application, by mail, or by RPU’s Downtown Customer Service Center or Casa Blanca Customer Resource Center payment drop boxes (No Cash please).
RPU Customer Service & 311 Call Center Phone Hours:
RPU Customer Service team can answer all of your water/electric billing and account questions. 311 Call Center can help answer all of your non-emergency city services questions or requests that may also be submitted on the 311 mobile application.
RPU Customer Service (951) 782-0330
311 Call Center (951) 826-5311
Monday through Friday: 7:00 a.m. – 6:00 p.m. (EXCEPT HOLIDAYS)
Saturday: 8:00 a.m. – 1:00 p.m. (EXCEPT HOLIDAYS)
Sunday: Closed
RPU Assistance Program:
For assistance with customer benefit programs, visit the Casa Blanca Customer Resource Center to speak with a representative in person or call (951) 782-0330. For more information visit RiversidePublicUtilities.com/Assistance.
No utility shut-offs will be undertaken through the duration of the emergency.
For more information related to COVID-19, please visit COVID-19 information page.
Released 09/23/2021
The City of Riverside is committed to taking actions to help our city become clean, green, and more sustainable, and your widespread support and actions help make a difference.
Released 05/10/2021
There’s an easy way for you to save time, paper, postage, and help reduce the environmental footprint in the City of Riverside – simply choose to Go Paperless with your Riverside Public Utilities bill. Get notified about your new bills via email and securely view/pay your bill anytime and anywhere.
