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A recent scam has targeted RPU customers.
DO NOT follow any instructions to wire or process payment.
If you have a question regarding your account,
check your online RPU account or call 311.
RPU Customer Service Lobby Hours (Effective June 21, 2021)
Downtown Customer Service Center & Casa Blanca Customer Resource Center
Monday through Friday: 9:00 a.m. – 5:00 p.m. (EXCEPT HOLIDAYS)
Saturday & Sunday: Closed
Bills may also be paid: online, by phone automated system (951) 782-0330, by 311 mobile application, by mail, or by RPU’s Downtown Customer Service Center or Casa Blanca Customer Resource Center payment drop boxes (No Cash please).
RPU Customer Service & 311 Call Center Phone Hours:
RPU Customer Service team can answer all of your water/electric billing and account questions. 311 Call Center can help answer all of your non-emergency city services questions or requests that may also be submitted on the 311 mobile application.
RPU Customer Service (951) 782-0330
311 Call Center (951) 826-5311
Monday through Friday: 7:00 a.m. – 6:00 p.m. (EXCEPT HOLIDAYS)
Saturday: 8:00 a.m. – 1:00 p.m. (EXCEPT HOLIDAYS)
Sunday: Closed
RPU Assistance Program:
For assistance with customer benefit programs, visit the Casa Blanca Customer Resource Center to speak with a representative in person or call (951) 782-0330. For more information visit RiversidePublicUtilities.com/Assistance.
No utility shut-offs will be undertaken through the duration of the emergency.
For more information related to COVID-19, please visit COVID-19 information page.
Released 11/08/2021
Rebeccah Goldware, the Vice Chancellor for Institutional Advancement and Economic Development at the Riverside Community College District, has been selected as a member of the Board of Public Utilities.
Released 11/01/2021
New state programs dedicating nearly $2 billion in funding will offer financial assistance for California water, wastewater and/or electric customers for past-due debts incurred from March 4, 2020 to June 15, 2021.
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