RPU Customer Service Lobby Hours (Effective June 21, 2021)
Downtown Customer Service Center & Casa Blanca Customer Resource Center
Monday through Friday: 9:00 a.m. – 5:00 p.m. (EXCEPT HOLIDAYS)
Saturday & Sunday: Closed
Bills may also be paid: online, by phone automated system (951) 782-0330, by 311 mobile application, by mail, or by RPU’s Downtown Customer Service Center or Casa Blanca Customer Resource Center payment drop boxes (No Cash please).
RPU Customer Service & 311 Call Center Phone Hours:
RPU Customer Service team can answer all of your water/electric billing and account questions. 311 Call Center can help answer all of your non-emergency city services questions or requests that may also be submitted on the 311 mobile application.
RPU Customer Service (951) 782-0330
311 Call Center (951) 826-5311
Monday through Friday: 7:00 a.m. – 6:00 p.m. (EXCEPT HOLIDAYS)
Saturday: 8:00 a.m. – 1:00 p.m. (EXCEPT HOLIDAYS)
Sunday: Closed
RPU Assistance Program:
For assistance with customer benefit programs, visit the Casa Blanca Customer Resource Center to speak with a representative in person or call (951) 782-0330. For more information visit RiversidePublicUtilities.com/Assistance.
No utility shut-offs will be undertaken through the duration of the emergency.
For more information related to COVID-19, please visit COVID-19 information page.
Released 06/17/2021
A Flex Alert is typically issued in the summer when extremely hot weather pushes up electricity demand. A Flex Alert is a call for consumers to voluntarily conserve electricity when there is a predicted shortage of energy supply, especially if the grid operator needs to dip into reserves to cover demand. When consumers reduce electricity use at critical times, it can prevent more dire emergency measures, including possible power outages.
Released 05/10/2021
There’s an easy way for you to save time, paper, postage, and help reduce the environmental footprint in the City of Riverside – simply choose to Go Paperless with your Riverside Public Utilities bill. Get notified about your new bills via email and securely view/pay your bill anytime and anywhere.
