Downtown Customer Service Center: Adjusted Hours Due to COVID-19 Pandemic
Released 06/11/2020
Downtown Customer Service Center: Adjusted Hours Due to COVID-19 Pandemic
Bills may be paid: online, by phone (951) 782-0330, by mail, by the 311 mobile application, by RPU’s Downtown Customer Service Center or Casa Blanca Customer Resource Center payment drop boxes.
311 and Call Center Extended Hours:
Monday through Friday: 7:00 a.m. – 6:00 p.m.
Saturday: 8:00 a.m. – 3:00 p.m.
Sunday: CLOSED
No utility shut-offs will be undertaken through the duration of the emergency.
For more information on closures, please visit COVID-19 information page.
Released 06/11/2020
Downtown Customer Service Center: Adjusted Hours Due to COVID-19 Pandemic
Released 05/29/2020
Mylar balloons are the metallic shiny, silver-like balloons which cause thousands of power outages each year when they float away and come into contact with power lines.
Although these balloons are fun and festive, especially for celebrations, it is extremely important to handle these balloons properly and ensure they do not get released into the air. If loose balloons come into contact with power lines, they can cause explosions, power outages, downed power lines, and much more that can result in extremely dangerous risks to public safety.
If you spot any mylar balloons tangled in a power line or tree, call RPU at (951) 782-0330. Please provide us the specific location.
Safety Tips
Released 05/07/2020
COVID-19 Emergency Recovery Assistance Program approved by City Council May 5
RIVERSIDE, Calif. – Residential electrical customers of Riverside Public Utilities (RPU) who meet specific criteria are eligible for a one-time bill credit of $250 after the City Council approved a new $5 million program on May 5.
The COVID-19 Emergency Recovery Assistance Program (ERAP) is designed to help RPU electric customers who have lost their jobs, been furloughed or are facing a reduction of their income due to reduced work hours due to the Stay at Home orders put in place to fight the pandemic. Electric customers that already were participating in the SHARE assistance program and lost their jobs or have had income reduced due to the emergency also qualify and are eligible to receive the ERAP bill credit.
“Riverside is blessed to have its own utility, which provides us with the ability to provide this kind of custom program for our customers in an emergency,” Mayor Rusty Bailey said. “I’m proud to see RPU step up with another way to help our residents in such a challenging time.”
The decision recognizes the unprecedented impacts being felt throughout the national and local economy due to the COVID-19 pandemic. Thousands of residents are unemployed or furloughed due to temporary business closures, while other businesses are open but struggling financially.
The program is being fully developed following recent City Council approval. Interested parties should check for updates at RiversidePublicUtilities.com/Assistance.
The City Council previously directed Riverside Public Utilities to suspend shut-offs for nonpayment of water, electric, sewer and refuse utility services. That order from March 17 remains in effect, ensuring that all customers continue to have access to necessary utility services regardless of the financial hardships faced due to the loss of household income. While shut-offs will not take place throughout the duration of the local emergency, customers will still be responsible for their bill.
The new program utilizes a bill credit because RPU cannot legally forgive a bill. The utility also offers customized repayment plans for bills that will accrue during the crisis.
Eligibility for the program is retroactive to March 1 and extends to three months following the end of the emergency declaration. The initial program will provide a $250 credit for 20,000 residential customers -- about 20% of RPU’s residential customers – at a cost $5 million.
“This is money well spent because it provides some reassurance to residents who are struggling at this difficult time,” Mayor Pro Tem Erin Edwards said. “I am thankful we have a local utility that understands our community’s needs and it able to respond in this manner.”
The effort is one of many made by the city-owned utility during the past 30 years. For example, RPU established its first low-income assistance program, the Sharing Households Assist Riverside’s Energy (SHARE) Program, in 1989 to provide low-income residents with utility bill assistance.
To learn more about RPU assistance programs, visit RiversidePublicUtilities.com/assistance.
For the latest information and resources regarding COVID-19 -- www.RiversideCA.gov/COVID-19
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Released 3/18/2020
Amongst the growing concerns over COVID-19 Coronavirus, we want to reassure our customers that your tap water is safe and can continue to be used as usual for drinking and other purposes. Riverside Public Utilities water treatment and delivery systems are fully functioning to provide the most high-quality, safe and reliable drinking water to our customers. We perform more than 22,000 water quality tests from well to tap each year, ensuring our customers receive water that meets or surpasses all state and federal regulations for drinking water quality. COVID-19 Coronavirus has ¬not been detected in drinking water supplies and there is currently no evidence to support that it is transmitted through drinking water.
Riverside Public Utilities is focused on providing continuous service and we encourage our customers to stay alert in order to remain healthy. See below Frequently Asked Questions regarding COVID-19 and Our Water Supply.
The COVID-19 virus has not been detected in RPU’s treated drinking-water supplies. Our water supply comes from the ground, which naturally filters and protects the water. Additionally, our water system maintains a high level of disinfection as it removes pathogens, such as bacteria and viruses. Our water is tested dozens of times each day and thousands of times each year to ensure our system’s cleanliness and level of treatment meets the strict federal and state drinking water standards and regulations.
Although people are purchasing bottled water as a precautionary measure for emergency preparedness, tap water can continue to be used as usual for drinking and other purposes. RPU’s water treatment and delivery systems are fully functioning to provide reliable and safe drinking water to our customers.
RPU is committed to providing reliable, high-quality and safe drinking water to our customers. We have continuity plans set in order to continue to perform all utility operations during a major incident.
COVID-19 Coronavirus Update
RiversideCA.gov/COVID-19
RPU’s Water Quality
RiversidePublicUtilities.com/Residents/Your-Water.asp
U.S. Environmental Protection Agency
EPA.gov/Coronavirus/Coronavirus-And-Drinking-Water-And-Wastewater
