RPU Customer Service Lobby Hours (Effective April 15, 2021)
Downtown Customer Service Center & Casa Blanca Customer Resource Center
Monday through Friday: 9:00 a.m. – 5:00 p.m. (EXCEPT HOLIDAYS)
Saturday & Sunday: Closed
*Masks will be required and temperature checks will be performed.
Bills may also be paid: online, by phone automated system (951) 782-0330, by 311 mobile application, by mail, or by RPU’s Downtown Customer Service Center or Casa Blanca Customer Resource Center payment drop boxes (No Cash please).
RPU Customer Service & 311 Call Center Phone Hours:
RPU Customer Service team can answer all of your water/electric billing and account questions. 311 Call Center can help answer all of your non-emergency city services questions or requests that may also be submitted on the 311 mobile application.
RPU Customer Service (951) 782-0330
311 Call Center (951) 826-5311
Monday through Friday: 7:00 a.m. – 6:00 p.m. (EXCEPT HOLIDAYS)
Saturday: 8:00 a.m. – 1:00 p.m. (EXCEPT HOLIDAYS)
Sunday: Closed
Appointments Available for RPU Assistance Programs:
Customers can call RPU Customer Service to schedule an appointment. For more information visit RiversidePublicUtilities.com/Assistance.
No utility shut-offs will be undertaken through the duration of the emergency.
For more information related to COVID-19, please visit COVID-19 information page.
Released 05/10/2021
There’s an easy way for you to save time, paper, postage, and help reduce the environmental footprint in the City of Riverside – simply choose to Go Paperless with your Riverside Public Utilities bill. Get notified about your new bills via email and securely view/pay your bill anytime and anywhere.
Released 05/4/2021
Mylar balloons are the metallic shiny, silver-like balloons which cause thousands of power outages each year when they float away and come into contact with power lines.
Released 04/15/2021
Elizabeth Sanchez-Monville named Chairperson, four new members added
